MAINTENANCE SERVICES

 

After Sales Service

During warranty period
Office Hour Support
Telephone & Diagnostic
Phone response during office hour: 1 (one) hour
 E-mail: fsupport@dymarjaya.co.id

 Haloo Dymar: (+62-21) 55770371


HSM from Thales e-Security

Description     Platinum Support           Standard Support     

 Support hour

7 x 24 hours 5 x 8 hours
 Response time 3 hours 3 hours
 Loan unit  Yes  Yes
 Costly repair  Yes  Yes
 Mission critical support     Yes  Yes
 Expert consulting  Yes  Yes
 Reguler visit 4 times 2 times

*on request

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