At Dymar Jaya Indonesia, we consider customer support as center to our business. We understand customer’s business, and we know response-time, expertise, efficient and accurate support is critical for your business.

Therefore, we have build an extensive experienced team of data security experts which are ready to help and support you, 24 hours a day, 7 days a week across Indonesia.

We can provide you with a comprehensive and rich customer support experience, prior to your purchasing decision (design, solution analysis, technical expertise), during deployment (training, on-site assistance, remote phone assistance, on-site installation, commissioning, project implementation), and during the operational life of the equipment (warranty, maintenance, on call support).

Maintenance Services

  • Office Hour Support

  • Telephone & Diagnostic

  • Phone response during office hour: 1 (one) hour

  • E-mail:

  • Haloo Dymar: (+62-21) 55770371

Standard & Platinum Support

Description Platinum Support Standard Support
Support hour 7 x 24 hours 5 x 8 hours
Response time 3 hours 3 hours
Loan unit Yes Yes
Costly repair Yes Yes
Mission critical support Yes Yes
Expert consulting Yes Yes
Reguler visit 4 times 2 times