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At Dymar Jaya Indonesia, we consider customer support as center to our business. We understand customer’s business, and we know response-time, expertise, efficient and accurate support is critical for your business.
Therefore, we have build an extensive experienced team of data security experts which are ready to help and support you, 24 hours a day, 7 days a week across Indonesia.
We can provide you with a comprehensive and rich customer support experience, prior to your purchasing decision (design, solution analysis, technical expertise), during deployment (training, on-site assistance, remote phone assistance, on-site installation, commissioning, project implementation), and during the operational life of the equipment (warranty, maintenance, on call support).
|Description||Platinum Support||Standard Support|
|Support hour||7 x 24 hours||5 x 8 hours|
|Response time||3 hours||3 hours|
|Mission critical support||Yes||Yes|
|Reguler visit||4 times||2 times|